What should the school do when it receives a complaint about the Unsolicited Commercial Communication (UCC)?

  1. Search for the phone number in the system (Could be a student, parent, guardian, admission enquiry, vendor, alumni, etc).
  2. Identify the list of messages sent to the phone number from the Communication Reports.
  3. Provide relevant screenshots/document scan copies of consent forms containing the phone number to the integrator.
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